Terms and conditions ATELIER 96



These terms and conditions govern the rights and obligations between you as a customer and us as the seller, Atelier 96, when purchasing goods through the online store available at [your e-shop].com.





1. Seller



Studio 96

Ivana Steffenová

Western 12, 352 01 Aš

Czech Republic

Email - atelier96@icloud.com

Phone: 603 895 066


(non-VAT payer)





2. Order and conclusion of the contract



  • You can create an order through our e-shop.
  • After sending your order, you will receive a confirmation email. At this point, the purchase contract is concluded.
  • All prices listed on the e-shop are final. Shipping costs are added according to the delivery method you choose.






3. Payment



You can pay for the ordered goods in the following ways:


  • by payment card online (GoPay / payment gateway),
  • by bank transfer,
  • cash on delivery upon receipt of the shipment.



You will always receive a confirmation email after making a payment.





4. Transportation



  • We ship goods via contracted carriers (e.g. DHL, DPD
  • Standard delivery time is within 2-3 business days.
  • When you receive your shipment, we recommend that you check its condition. In case of damage, please write a report with the carrier and contact us immediately.






5. Withdrawal from the contract (return of goods)



  • You have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.
  • Returned goods must be unworn, undamaged and with original tags.
  • The money will be refunded to you in the same way as the payment was made.
  • To return goods, you can use our withdrawal form, which is available on the website.






6. Complaints



  • If there is a defect in the goods, please contact us as soon as possible at the e-mail provided.
  • We always handle complaints without undue delay, no later than within 30 days.
  • As part of your complaint, you can request a repair, replacement, reasonable discount, or refund.






7. Protection of personal data



  • Your personal data is safe with us and we use it only for the purposes of processing your order and necessary communication.
  • The data processors are our contractual partners – carriers and payment gateway.
  • For more detailed information, please see the Privacy Policy document.






8. Final provisions



  • These terms and conditions are valid from [date of e-shop launch].
  • They apply to all orders placed through the Atelier 96 e-shop.
  • The Civil Code of the Czech Republic shall apply to legal relationships not governed by these terms and conditions.